Shipping & Returns

Your order will be made and shipped from Bristol.

Turn around: 5-7 days

If you need your order sooner, please contact phoebe@houseofdungarees, we will try our best to accommodate.

UK Domestic Shipping

Free standard delivery

EU Shipping

Standard delivery: £9.95

This covers the following countries as defined by their membership to the EU: Austria, Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (excluding Faroe Islands and Greenland), Estonia, Finland (except Aland Islands), France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy (except Vatican City), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain (except Canary Islands) and Sweden.

We ship using Royal Mail International Tracked.

Rest of the world Shipping

Standard delivery (from 10 working days) - £14.95

For all international orders we use International Track and Trace for your security in your order arriving.

Returns

We hope you are pleased with your item/s and get lots of love and joy from them. We aim to make everyone happy.

We love making the items and each garment is handmade for you. Please check details carefully and feel free to ask questions before making purchase. Of course if you are not happy with your garments or require an exchange, then please contact me within 14 days of receiving your order stating your reason for the return/exchange and take into consideration that it will take up to another 2-3 weeks to process as a new item will need to be made in its place.

All items must be unworn. We are not able to refund items that appear to have been worn, washed, or are not in original condition.

All return postage costs are your responsibility. We will not be responsible for any returned items lost in the post.

Refunds will be made against the original payment method.

Please note that the original shipping cost for international sales will not be refunded.

We aim to process refunds within 7-10 working days. Please be aware your bank may take a further 7 days to show the transaction on your account, therefore we ask you to allow up to 21 days from the date shown to receive your refund.

Note

We are not responsible for any customs handling fees & any items lost during transit.

We are not responsible for additional taxes and duties that are incurred when shipping outside of the UK. The purchaser is responsible to pay any applicable taxes or duties that may apply. Please note that customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; if you require further information regarding this, we advise that you contact your local customs office for further information.